Shipping and Returns

We aim to get your order to you as quickly and smoothly as possible.

  • Order before 1pm (GMT) for same-day dispatch
  • Orders placed after 1pm will be dispatched the next working day
  • Free shipping on all orders over €75
  • We ship using An Post (Post Office), DPD, DHL

Shipping Rates

Ireland

  • €6.50 Standard Delivery
  • €12 Express Shipping (next day delivery)
  • Free Standard Shipping on all orders over €75

International Shipping

  • Shipping rates are calculated at checkout based on your location
  • Delivery times vary depending on your location

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

International Taxes & Duties

For international orders, please note:

  • Additional customs duties, import taxes, or local charges may apply
  • These charges are not included in your order or shipping cost
  • All duties and taxes are the responsibility of the customer

We recommend checking with your local customs office for more information before placing your order.

Easy Returns

We want you to feel confident shopping with Willow & Wilder. If something isn’t quite right, we offer easy returns within 30 days of delivery.

Return Conditions

To be eligible for a return, items must:

  • Be unused and unwashed
  • Be in their original condition
  • Have all tags attached

Return Address

Willow & Wilder
Unit 2, Cregboy,
Claregalway, Galway,
H91 V596

How to Return an Item

  1. Download and complete Returns Form.
  2. Include the completed form with your return package.
  3. Send your item to the address above.

Once your return has been received and inspected, we will process your refund and notify you by email. If you have any questions about your return, please contact our customer care team and we will be happy to help.

Refunds

Once your return is received and checked:

  • Your refund will be issued to your original payment method
  • Please allow a few working days for it to appear in your account

Exchanges

If you’ve received a Willow & Wilder piece as a gift and would like to return it, or need a different size, we are here to help. Contact us and we’ll be happy to arrange an exchange.

Important Information

Please ensure the email address and phone number provided with the order are correct, as these are used for delivery updates and return communication.

If you have any questions about your delivery, please email our team at info@willowandwilder.ie.