What makes your clothing organic?
All our pieces are made from GOTS certified organic cotton, meaning they are produced without harmful chemicals, pesticides, or synthetic treatments — from the farm right through to the final garment.
Is organic cotton better for my baby?
Yes, organic cotton is the safest and gentlest option for your baby’s skin. It’s free from harsh chemicals, making it ideal for sensitive skin, eczema, and everyday comfort.
Are your clothes soft?
Absolutely. Organic cotton is naturally softer because it hasn’t been treated with chemicals. Our pieces are designed to feel gentle, breathable, and comfortable all day long.
How do your sizes fit?
Our pieces are designed to be true to size with a comfortable, slightly relaxed fit. If you’re between sizes, we recommend sizing up for longer wear.
How should I wash the clothing?
To keep your pieces looking their best:
- Wash at 30°C
- Use a gentle detergent
- Avoid harsh chemicals or bleach
- Air dry where possible
This helps protect the fabric and the environment.
Shipping
When will my order be dispatched?
Orders placed before 1:00 PM (GMT) Monday through Friday are dispatched the same working day. Any orders placed after 1:00 PM, over the weekend, or on public holidays will be dispatched on the next working day.
What are the shipping rates and delivery options for Ireland?
Standard Delivery: €6.50 (Free on all orders over €75)
Express Delivery (Next Day): €12.00
Which couriers do you use?
We partner with reliable postal and courier services to ensure your parcel arrives safely, including An Post, DPD, and DHL.
How can I track my parcel?
As soon as your parcel is packed and handed to the courier, you will receive a dispatch confirmation email containing your tracking link (where tracking is available).
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on your destination and parcel weight.
Will I have to pay customs fees, import taxes, or duties?
For international deliveries outside Ireland/EU, local customs duties, taxes, or clearance fees may apply depending on your country's regulations.
These fees are not included in our item prices or shipping costs and are the responsibility of the customer.
We advise checking with your local customs office before placing an order.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date your order is delivered. To qualify for a full refund, items must be:
- Unworn and unwashed
- In their original, saleable condition
- In original packaging with all garment tags securely attached
How do I return an item?
Download and complete our Returns Form.
Securely package your item(s) along with the completed form inside the parcel.
Post your return parcel to:
Willow & Wilder
Unit 2, Cregboy,
Claregalway, Galway,
H91 V596, Ireland
When will I receive my refund?
Once your parcel reaches our Claregalway unit, our team will inspect the items and issue your refund to your original payment method. You will receive an email confirmation once processed.
Please allow a few working days for your bank or card provider to reflect the funds.
Exchanges & Gifts
Can I exchange an item for a different size?
Yes. If you need a different size or fit, please reach out to our Customer Care team directly with your order number, and we will happily guide you through arranging an exchange.
Can I return or exchange a gift?
If you received a Willow & Wilder piece as a gift and need a swap or different size, contact our Customer Care team. We will gladly help you set up an exchange so your little one gets the right fit.
Can't find what you're looking for?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@willowandwilder.ie


